Shipping & Returns

SHIPPING

All orders are processed within 3 business days. US orders are normally delivered within 5-7 business days from the ship date. International orders are normally delivered within 4 to 6 weeks from the ship date. *Please note, shipping times can be delayed due to COVID-19. Also, keep in mind this does not include the order date and does not include any customs processing time. The estimated times of arrival can vary depending on country and situations.  

COVID Return POLICY

Return Policy Effective March 20, 2020, Until Further Notice - Due to COVID-19, we will not be able to process returns or store credits on any orders taken after March 10, 2020.  

If your order was incorrect, please contact us at orders@drnuzum.com, and we will be happy to assist you.

PRE-COVID RetURN POLICY

You may return most items within 30 days of delivery for a full refund on the product (less shipping). We will not be able to accept any returns past the 30 days. You will be refunded for the amount paid for the product at the time of purchase.
 
Any return over $500 will fall under a different policy. Please contact us in this case.
 
To return an item please contact us first at orders@drnuzum.com or (208) 506-7821. In addition to the products being returned, we will need the order number as well as your name and a note describing the reason for the return. You may send your returns to:
 
ATTN: Returns
Dr. Nuzum's Nutraceuticals
709 N. Ralstin St.
Meridian, ID 83642

INTERNATIONAL ORDERS & RESTRICTIONS

For international orders please allow us 1-2 days to assure that your package will be allowed in your country. If for any reason we are unable to ship to your country, we will refund you with your full amount back to your original form of payment. For international orders please track your package closely. As soon as it is in your country contact customs to arrange delivery.

Due to COVID-19, our shipping options have changed. International orders will only have the option to ship their packages using FedEx.

We currently do not ship to the following countries due to their laws and regulations:

  • Mexico
  • Venezuela
  • Germany

Customs:

International shipments may have additional import duties and fees. Dr. Nuzum's Nutraceuticals is not responsible for any additional charges. Please contact your local customs office for current policies and procedures.

If you have any further questions on shipping, please contact us.

The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease. You should not use the information on this site for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by your physician or health care provider. The information provided on this site is for educational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.